For Closed Loop Feedback

Closed loop feedback


How closed loop customer feedback enables continuous learning and improvement.

For example, if a customer shared that they had a great experience with your company, a manager could reach out and thank her for sharing. Or if the customer share that they had a negative experience, that manager could offer an apology and try to right the wrong with an incentive to buy from the company again in the future (such as a coupon or free shipping).

The first step in closing the loop is sharing the customer feedback directly with employees. So closing the loop works best when companies use a robust feedback platform that enables detailed reporting.

Closing the Loop Requires Commitment

Successfully closing the loop with customers requires commitment from the company and each frontline employee.

  1. Dig to find the root cause of a customer’s problem, or uncover the best practice that led to a great customer experience
  2. Contact customers who have provided feedback.

And they must do all of this in the most customer-friendly manner to help customers feel more cared-for than bothered by the attention.

Companies must recognize that this will require and investment of time and money.

Big Benefits of Closing the Loop

Reaching out to customers who have provided feedback is a great way to ensure that issues are addressed expediently. When customers have their problems solved practically right away, this can breed brand loyalty.

Closing the loop offers benefits to your employees as well. It gives them a unique opportunity to see the company through the eyes of the customer, and engage with customers in a hands-on manner. Not only does this help employees become more engaged with customer service, but it helps those employees see how their roles fit into the larger company strategy.



Share this article





Related Posts


Open feedback loop
Open feedback loop
Closed loop diagram
Closed loop diagram
Closed loop systems
Closed loop systems

Latest Posts
Software, control Systems
Software, control…
We are a software development company…
Effect of feedback in control system
Effect of feedback…
Simple analogue feedback control circuits…
PCI lighting control systems
PCI lighting…
Note: You are seeing this text-only version…
Lutron lighting control systems
Lutron lighting…
Explore lighting control systems by Lutron®…
Closed loop systems
Closed loop systems
This post originally appeared on The…
Search
Featured posts
  • Open feedback loop
  • Closed loop diagram
  • Closed loop systems
  • Closed loop application
  • Closed loop process control
  • What is closed loop control?
  • Closed loop process definition
  • Examples of closed loop systems
  • Closed loop position control system
Copyright © 2018 l www.oliver-control.com. All rights reserved.